Returns
You can return Perchview within 30 days of delivery if it is unused, complete and in its original packaging.
To start a return, email support@getfeatherfolk.com with your order number. We will reply within 2 business days with the return address. Items sent back without first contacting us cannot be accepted.
Return postage is paid by the buyer. We recommend a tracked service.
Damaged, faulty or missing parts
If your order arrives damaged, faulty or with parts missing, email us within 7 days of delivery with photos. We will send a replacement or refund you in full, including postage. You do not need to return the item unless we ask.
Defects after delivery
Perchview is covered against manufacturing defects for 90 days from delivery. If it stops working under normal use, we will repair, replace or refund it. This does not cover accidental damage, damage from animals, misuse, modification or normal wear. Optional app services (AI bird ID, cloud storage) are provided through the iCam365 app and are not covered.
Refunds
Once your return arrives and is checked, we refund to your original payment method. Your bank or card provider may take 5–10 business days to show it. Original shipping is free, so nothing is deducted for it.
Cancellations
We can cancel an order until it is sent for dispatch, usually within 24 hours of ordering. Email us as soon as possible.